Privacy policy
How we handle personal information
This policy explains how luminous-syntax collects, uses, and protects personal information for visitors and clients in the United Kingdom.
Information we collect
We collect the information you provide when you contact the studio, including your name, email address, and details about your project. We may also collect limited technical information such as browser type and device information to understand how the site is used.
How we use your information
Client communication
To respond to enquiries, schedule meetings, and provide project updates.
Project delivery
To prepare design proposals, specifications, and documentation required to perform our services.
Service improvement
To assess how visitors use the site and improve content clarity and navigation.
Legal basis for processing
We process personal information on the basis of legitimate interest to provide design services, contractual necessity once a project is agreed, and consent where optional cookies are used.
Retention and security
We keep client records for as long as necessary to deliver services and meet legal requirements. Access to personal data is limited to studio staff and trusted professional partners.
Your rights
You may request access to your personal data, ask for corrections, or request deletion where applicable. Please contact us via email to submit a request.